Policies

Returns. We are not able to accept returns or exchanges on tools, skincare, or personal care products. Please carefully consider this prior to purchasing.

Defective Items. If you receive an item that you believe is defective, please email support@lanshin.com within five (5) business days of delivery so that we can work with you to assess the situation and determine if an exchange is feasible.

We will not accept any returns or exchanges without first being contacted, or if a request is made after the five (5) business day window.

Items accepted for return or exchange for any reason other than manufacturer’s defect will be shipped by the consumer, using a trackable service (e.g. DHL, UPS, USPS Priority Mail). Without that, Lanshin will not be able to assist if it’s lost, stolen, or damaged in transit.

Skincare. Please note, we are unable to accept returns or exchanges on topical skincare products. Contamination is a health and safety issue (and no exceptions will be made.

Products may contain fragrance or other scented ingredients. Please consider this prior to purchase. Kindly email support@Lanshin.com prior to purchase if you have questions or would like to inquire about purchasing samples.

Gua Sha tools. Please be advised, Lanshin Gua Sha tools are made from natural stones that are fragile and likely to chip or break if dropped. That is not a defect and broken Gua Sha tools are not eligible for return or exchange.

Samples. We offer sample sizes on many of the skincare products we sell. We encourage you to try out products and see if they are suited for your skin! Please limit the number of samples you purchase to five (5) per order. Orders with more than 5 samples may be subject to changes/cancellation.

Gift Certificates/Gift Cards. Lanshin gift certificates and gift cards are non-refundable and not redeemable for cash. Any unused balance on a gift certificate/card will remain until redeemed (or until the expiration date, if applicable).

Out of Stock Items. We do our best to keep our site up-to-date, but if an item you purchase is out of stock, we’ll notify you via e-mail as soon as possible. If your order contains multiple items we’ll offer to ship your partial order and then ship the remaining items at no charge once they become available. We can also help you find a replacement or you may opt to cancel part of your order (or the entire order) and receive a refund.

ORDERS & SHIPPING

Our website calculates real-time rates for shipping based on our contracts with carriers. Please note, most of these rates (including complimentary international shipping on orders $250+) are NOT inclusive of duties, taxes, and fees collected at the border. By ordering, you agree to pay these upon receiving your order. If you refuse to pay these fees and your order gets returned to us, we will refund your order except for any shipping fees the carriers charged us to ship & return the items.

For our Canadian Customers, please note that the UPS Standard service is NOT inclusive of brokerage fees. If you wish to use your own broker, or wish to clear customs yourself, you can contact UPS after you receive your tracking information.

Occasionally, packages will be marked as delivered in our carrier's system by mistake . If this happens, please wait a day or two as your package will likely be delivered in that time. If more than three (3) business days have passed since your tracking was marked as delivered, please email support@lanshin.com with your full shipping address so we can work with the carrier to resolve the issue. All claims of lost or missing packages must be reported to us within 30 days of the delivery date on the tracking information. Any claims outside of this period are not eligible for a refund or replacement, and no exceptions will be made.

LANSHIN MASSAGER BY ACERA

The different models allow for you to hold the massager in different ways, based on your personal preferences:

-Our Hand Strap model in Salt Pink offers the most secure grip during use. Great if you have mobility issues, or use in the shower.

-Our T-Bar model in Sage secures your hand to the tool, but allows the most freedom as you work around your body. A favorite among acupuncturists and other body work professionals.

-Our Ring-Top model in Oyster Gray is great for anchoring your hand with a secure grip while also allowing free movement as you work your body.

You can also take our Tool Quiz to find out which one we recommend most for you!

The seal on your massager is designed to prevent dripping or leaks. If you feel any water dripping while using your tool, it is likely that water got caught in the seal or the removable silicone cover. To prevent this, we recommend only filling your massager to about ¾ of the way full. Then, after you secure the massager top, turn the tool upside down onto a towel and pat dry. That will ensure that any excess water has a chance to escape. If you need any additional support, feel free to reach out to support@lanshin.com and we are happy to help out!

You can, but it depends on what is causing the congestion and how long it’s been an issue. It’s possible to decrease or relieve sinus congestion by opening up and releasing tension around the neck and base of the skull with our massager or gua sha tools. We have a lot of tips and tricks on our Instagram and TikTok. We love this video for using heat to relieve cold symptoms.

FACIAL GUA SHA

We offer a wide selection of tools based on your needs and experience level.

Take our Tool Quiz to find out which tool we most recommend for you and your needs!

If you are debating between the different materials, you should choose whichever material you feel most drawn to or best suits your needs. You can check out this helpful Instagram video to discover the differences! Feel free to reach out directly to support@lanshin.com if you have any further questions about our tools!

We recommend that you apply your skincare products before your facial Gua Sha practice (except for SPF or makeup). The methodic Gua Sha stroking will help integrate your products deeper into your skin layer, which helps increase the performance of your products. If you have acne-prone, oily skin you can also do your facial Gua Sha routine with a cleaning oil or balm (just make sure to remove makeup and spf first).

Facial Gua Sha cannot reduce fat or replace weight loss. It improves the circulation of blood and qi (energy) where it is applied, which can result in smoother, more glowing skin, and more lifted and sculpted features. Facial Gua Sha is a Chinese medical technique that improves the health of the skin and tissue. The cosmetic results are a side effect of you and your skin becoming healthier.

We do not encourage you to use facial Gua Sha strictly to "get rid of" wrinkles. We encourage you to practice facial Gua Sha to improve the circulation and flow of blood, qi (energy), and essential fluids in your skin and tissues. Some find that by doing this the appearance of wrinkles is softened and less noticeable, but results do vary depending on age, intensity of facial muscle tension, and skin type.

In general, yes, you can apply facial Gua Sha on top of your normal skin care routine. However, if your skin is sensitive to retinol or has a history of reacting to it you should check with your medical provider first. In this case, you could focus your practice of facial Gua Sha in the mornings (when you are not using retinol) or you could even cleanse with gua sha, check out this video to discover our techniques for that!

Our tools are hand carved from natural stones, so inconsistencies and dents may occur. We inspect all of our tools very carefully before shipping out your order and remove all tools that have any inconsistencies that would affect performance. If you believe that you have received a tool with abnormalities or inconsistencies that affects its performance, please reach out to support@lanshin.com with pictures of your tool so our team can assess them.

Our tools are handcrafted from natural stones and can chip or break if dropped. We cannot accept returns on tools that are broken due to use. We recommend storing your tools in the protective pouch included for safe keeping. You can also try placing a washcloth at the bottom of your sink when doing facial Gua Sha to protect your tool in case you drop it during washing or use. Feel free to reach out to support@lanshin.com if you have any further questions.

Scalp Stimulator

Unlike Gua Sha on the face or body, you can apply scalp stimulation to dry scalp and hair. This is the easiest, most accessible way to enjoy scalp stimulation. However, if you use scalp treatment products like oils or serums, stimulating your scalp on top of them will not only be an epically relaxing experience, it will amplify the results of those products. So if you like to use anything on your scalp, you can apply that first.

Stimulating your scalp can significantly free up the blood flow to your head which for most of you will feel amazing, some of you might also become a bit light headed or dizzy at first. If that happens, stop and go to the HAND instruction section of our YouTube Tutorial and follow the instructions to work on your hand. This should help ground your energy.

If you have never done massage to your neck and scalp, or you tend to get lightheaded form therapies like massage or acupuncture, then we recommend you start slowly by working the hands, neck, and occiput only for a day or two. After you’ve done some work to open these areas, then begin to work onto your scalp.

OTHER

Once opened, we cannot accept returns or exchanges on skincare products. Contamination is a health and safety issue and no exceptions will be made. However, we want to help you find products that work for you! Feel free to email support@lanshin.com so we can assess the situation and guide you to other product choices. Many of our products offer a trial or sample size option, so if you have skin that tends to be reactive, we encourage you to try a sample of it first!

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