Terms and Conditions
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- make use of our website www.lanshin.com (the “Website”), whether as a guest or a registered user (and please note that the Website may also contain some or all of the content from various Information – which is something we define for you in the next paragraph); and
- make use of any newsletter or other information that you subscribe for us to send to you (whether by email or otherwise) or which we otherwise supply to you (all of which together we call “Information” which is both the content of whatever you get and the medium by which it is conveyed, such as email or letter).
The Website and Information are operated by and supplied by Lan-Shing Acupuncture, P.C. d/b/a Treatment by Lanshin, a company registered in New York, USA, registered at 129 Roebling Street, Brooklyn NY 11211 (and we refer to ourselves as “we”, “us” or “our” in this document). We own, operate and supply the Website and Information on our own behalf.
The Website and Information are intended for persons over the age of 16 only. To use the Website (without registering for an account to purchase products via the Website) and subscribe to receive Information or other marketing or promotional material from us (in any form and via any media) you must be 16 years of age or over. If you are under 16 and you want to use the Website (without registering for an account to purchase products via the Website) or subscribe for Information you must get consent from your parent or guardian before doing so. If you have already subscribed for Information or other promotional or marketing material and you are under 16 but you do not have consent from your parent or guardian, please tell us immediately by email to firstname.lastname@example.org.
We are a company registered in the USA, so we have complied with applicable US laws in making the Website, supplying Information and their content to you. If the Website or Information is accessed by you from outside the USA, this is entirely at your risk. We make no representation that the Website or Information and their content are suitable for use outside of the USA. If you choose to access or use the Website or the Information from or in locations outside the USA, you do so on your own initiative and are responsible for:
- ensuring that what you are doing in that country is legal; and
- the consequences and compliance by you with all applicable laws, regulations, byelaws, codes of practice, licences, registrations, permits and authorisations (including any laws that relate to businesses providing services).
Use of the Website and subscription for Information does not include the provision of a computer or other necessary equipment to access it. To use the Website or access Information you will require Internet connectivity and appropriate telecommunication links. We shall not have any responsibility or liability for any telephone or other costs you may incur.
You shall not in any way use the Website or Information or submit to us or to the Website or to any user of the Website or subscriber to the Information anything which in any respect:
- is in breach of any law, statute, regulation or byelaw of any applicable jurisdiction;
- is fraudulent, criminal or unlawful;
- is inaccurate or out-of-date;
- may be considered by a reasonable person in the US to be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political;
- impersonates any other person or body or misrepresents a relationship with any person or body;
- may infringe or breach the copyright or any intellectual property rights (including without limitation copyright, trade mark rights and broadcasting rights) or privacy or other rights of us or any third party;
- may be contrary to our interests;
- is contrary to any specific rule or requirement that we stipulate on the Website in relation to the Information, a particular part of the Website or the Website generally; or
- involves your use, delivery or transmission of any viruses, unsolicited emails, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots or computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.
You may not use any automated means (such as scripts) to access the Website or Information or collect any information from the Website or Information unless we explicitly agree to allow you to do so in writing.
You hereby grant to us an irrevocable, royalty-free, worldwide, assignable, sub-licensable license to use any material which you submit to us or the Website for the purpose of use on the Website or in Information or for generally marketing (by any means and in any media) our services. You agree that you waive your moral rights to be identified as the author and we may modify your submission.
Commentary and other materials posted on the Website or in Information are not intended to amount to advice (medical or otherwise) upon which reliance should be placed. Subject to paragraphs 25 and 26 below, we therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to the Website or person who accesses or uses Information, or by anyone who may be informed of any of their contents.
You assume sole responsibility for results obtained from the use of the Website and/or Information, and for conclusions drawn from such use. Subject to paragraphs below, we shall have no liability for any damage caused by errors or omissions in any information, instructions or scripts provided to us by you in connection with the Website or Information, or any actions taken by us at your direction.
You agree to comply at all times with any instructions for use of the Website and Information which we make from time to time.
availability of the website and the information, security and accuracy
We warrant that, in making the Website and the Information available to you, we shall use our reasonable skill and care.
Whist we try to make the Website available 24 hours a day, we cannot be liable if for any reason the Website is unavailable for any time or for any period. We make no warranty that your access to the Website, or subscription for Information, will be uninterrupted, timely or error-free. Due to the nature of the Internet, this cannot be guaranteed. In addition, we may occasionally need to carry out repairs, maintenance or introduce new facilities and functions.
Access to the Website and Information (or a subscription for Information) may be suspended or withdrawn to or from you personally or all users temporarily or permanently at any time and without notice. We may also impose restrictions on the length and manner of usage of any part of the Website or access to or subscription for Information for any reason. If we impose restrictions on you personally, you must not attempt to use the Website or subscribe for or access Information under any other name or user.
We do not warrant that the Website or Information will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any computer equipment, software, data or other property as a result of your access to or use of the Website or the Information or your obtaining any material from, or as a result of using, the Website or the Information. We shall also not be liable for the actions of third parties.
We may change or update the Website (including but not limited to any archive of any Information which may be stored within it) and anything described in it without notice to you.
Whilst we try to ensure that information and materials on the Website and in Information are correct, no warranty or representation, express or implied, is given that they are complete, accurate, up-to-date, fit for a particular purpose and, to the extent permitted by law, we do not accept any liability for any errors or omissions. This shall not affect any obligation which we may have under any contract that we may have with you to provide you with products.
content of the website and information
The content of Information and the Website is selected by our editors and is editorial content. We do not accept or take advertising, except where we specifically indicate this. We don’t accept payment from third parties for products or content to appear in Information or on the Website
From time to time, some of our content will be “Sponsored”. We will make that clear when that is the case. We do get paid for Information that is Sponsored (which we call “Sponsored Information”). When you register to receive Information under the next paragraph below, you agree to receive Sponsored Information. If you would prefer not to receive Information, you should unsubscribe by using the method set out in our Terms and Conditions, and you will not receive any Information, whether it is Sponsored Information or not.
Registration for Information and to order products through the Website
The “Lanshin” name and logos and all related names, design marks and slogans are the trade marks or service marks of us and/or our licensors.
intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Website and Information, and in the material published in them. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from the Website and Information solely for your personal reference.
You may not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you may not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
You may not use any part of the materials on the Website or in Information for commercial purposes without obtaining a licence to do so from us and/or our licensors.
third party websites
You may not without our express written permission in advance:
use or copy any material from the Website or Information, including, but not limited to, onto other websites or in emails or newsletters or otherwise; or
- frame any of the Website or Information onto your own or another person’s website.
We hereby grant to you a revocable, non-exclusive, royalty-free right to provide a link from your website to the home page of the Website, provided that you do so in a fair and legal way without damaging our reputation or taking advantage of it. In particular:
- you shall not make any warranties or representations about us, our services or our policies except with our prior express authorisation;
- you shall not say anything that is false, misleading, derogatory or offensive about us or our services or policies; and
- you shall not suggest expressly or impliedly that we have endorsed your website or are associated with it where this is not the case.
US law and jurisdiction
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Can I return or exchange my Lanshin tool?
As a small business, we are not able to accept returns or exchanges on tools and no exceptions will be made. Please consider this carefully before purchasing. If you have any concerns or questions about your tool, please don’t hesitate to reach out to email@example.com.
Can I return or exchange my skincare or personal care products?
We are not able to accept returns or exchanges on skincare or personal care products. Once opened, products are no longer sterile. Contamination is a health and safety issue and no exceptions will be made. If you do have any concerns or questions about your products, please don’t hesitate to reach out to firstname.lastname@example.org.
What if my product is defective?
If you receive an item that you believe is defective, please email email@example.com within five (5) business days of delivery so that we can work with you to resolve the issue.
What if the carrier damaged my products in transit?
We package all of our products to prevent damage during transit. However, in the rare case that you receive a damaged product, please email seven (7) photos of the damage to the products and box to firstname.lastname@example.org within five (5) business days of delivery so that we can work with you to resolve the issue.
I think my Lanshin Massager by ACERA is leaking. What should I do?
The seal on your massager is designed to prevent dripping or leaks. If you feel any water dripping while using your tool, it is likely that water got caught in the seal or the removable silicone cover. To prevent this, we recommend only filling your massager to about ¾ of the way full. Then, after you secure the massager top, turn the tool upside down onto a towel and pat dry. That will ensure that any excess water has a chance to escape. If you need any additional support, feel free to reach out to email@example.com and we are happy to help out!
My tool has inconsistencies and dents in it, is that normal?
Our tools are hand carved from natural stones, so inconsistencies and dents may occur. We inspect all of our tools very carefully before shipping out your order and remove all tools that have any inconsistencies that would affect performance. If you believe that you have received a tool with abnormalities or inconsistencies that affects its performance, please reach out to firstname.lastname@example.org with pictures of your tool so our team can assess them.
I broke my tool, what can I do?
Our tools are handcrafted from natural stones and can chip or break if dropped. We cannot accept returns on tools that are broken due to use. We recommend storing your tools in the protective pouch included for safe keeping. You can also try placing a washcloth at the bottom of your sink when doing facial Gua Sha to protect your tool in case you drop it during washing or use. Feel free to reach out to email@example.com if you have any further questions.
My skin had an unpleasant reaction to a skincare product I purchased. What should I do?
Once opened, we cannot accept returns or exchanges on skincare products. Contamination is a health and safety issue and no exceptions will be made. However, we want to help you find products that work for you! Feel free to email firstname.lastname@example.org so we can assess the situation and guide you to other product choices. Many of our products offer a trial or sample size option, so if you have skin that tends to be reactive, we encourage you to try a sample of it first!