Privacy Policy

Last Updated: 26 August 2025

This Privacy Policy describes how Lanshin.com ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website https://lanshin.com (the "Site").

By using the Site, you agree to the collection and use of information in accordance with this policy.

If you would like to opt out of activity that may be considered a "sale" or "share," or "targeted advertising", please click HERE and enter your email.

1. Information We Collect

We collect several types of information from and about users of our Site:

a. Information You Provide Directly:

Contact Information: Name, email address, and phone number when you contact us via a form, sign up for a newsletter, create an account, or opt-in to receive text message communications.
Account Information: Username, password, and preferences if you create an account.
Transaction and Billing Information: Details of purchases you make through the Site, including billing address, shipping address, credit/debit card number, and other payment information. (Note: We typically use a secure third-party payment processor and do not store full credit card details on our servers).
Communications: Records of your correspondence with us, including emails and messages sent through the Site.

b. Information Collected Automatically:
As you navigate through the Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns:

Usage Details: Details of your visits to our Site, including traffic data, location data, logs, and the resources that you access and use on the Site.
Device Information: Information about your computer and internet connection, including your IP address, operating system, and browser type.
Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. For more details, please see our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To present our Site and its contents to you and allow you to use its features.
To provide you with information, products, or services that you request from us.
To process your transactions and manage your orders.
To create, maintain, and secure your account with us.
Abandoned Cart and Browse Recovery: If you provide us with your phone number and consent, we may use it to send you automated SMS text messages to remind you about items you have left in your shopping cart or shown interest in while browsing our Site. You can opt-out of receiving these messages at any time by replying STOP to any message we send.
To send you marketing and promotional communications (where you have consented to this).
To respond to your comments, questions, and requests and provide customer support.
To improve our Site, products, services, marketing, and customer relationships.
To protect our rights, property, or safety, and that of our users or others.
For any other purpose with your consent.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it. We typically rely on the following bases:

Performance of a Contract: To fulfill a contract with you (e.g., to process and deliver your order).
Consent: Where you have given us permission to do so (e.g., for marketing emails).
Legitimate Interests: For our legitimate business interests, provided those interests do not override your fundamental rights and freedoms (e.g., to analyze Site usage and improve our services).
Legal Obligation: To comply with a legal or regulatory obligation.

4. How We Share Your Information

We may share your personal information with:

Service Providers: Trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts. These parties are only permitted to use your data to provide these services.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To Protect Rights: If we believe disclosure is necessary to protect the rights, property, or safety of Lanshin.com, our customers, or others.

We do not sell your personal information to third parties for their marketing purposes.

5. Your Rights and Choices

You have certain rights regarding your personal information:

Access and Update: You can review and change your personal information by logging into your account on the Site.
Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any email we send you. You can unsubscribe to our text messages by replying back with the word STOP.
Cookies: You can set your browser to refuse all or some browser cookies. See our Cookie Policy below for more details.
Data Subject Requests (GDPR/CCPA): Depending on your location, you may have the right to:
- Request access to the personal data we hold about you.
- Request correction or deletion of your personal data.
- Object to or restrict our processing of your data.
- Request data portability.
- Opt-out of the "sale" or "sharing" of your personal information (as defined by CCPA).

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

7. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we have collected such information, please contact us, and we will delete it.

8. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All payment information is encrypted using SSL/TLS technology. However, the transmission of information via the internet is not completely secure, and we cannot guarantee the absolute security of your data.

9. International Transfers

Your information may be transferred to and processed in countries other than your own. We will take all steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including relying on approved data transfer mechanisms like the EU Standard Contractual Clauses.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are responsible for periodically visiting this page to check for any changes.

11. Cookie Policy

What are cookies? Cookies are small data files placed on your device when you visit our site.

Essential Cookies: Necessary for the Site to function and cannot be switched off.
Analytical/Performance Cookies: Allow us to count visits and traffic sources to improve Site performance.
Functional Cookies: Enable enhanced functionality and personalization.
Targeting Cookies: Set by our advertising partners to build a profile of your interests.

You can configure your browser to refuse cookies, but this may limit your ability to use some features of the Site.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@lanshin.com
Address: 129 Roebling St, Brooklyn, NY 11211

ORDERS & SHIPPING

Yes! We ship anywhere in the world except for Pakistan, Russia, Venezuela and India. Our website calculates real time shipping rates from our carriers for you to select from during checkout. For more information about Duties, Fees, and Taxes, please see the section “What additional fees am I responsible for when I order Internationally?”.

Our website will calculate whatever carrier is the cheapest option to ship to you. Your order may ship UPS, DHL, or FedEx.

Our website calculates real-time rates for shipping based on our contracts with carriers. You will be given the option to Pre-Pay Duties, Taxes, and Import Fees at checkout. If you choose not to do so, then you will be responsible for all charges at the border. If you choose not to pay these fees and your order gets returned to us, you will be refunded for the items in your order, minus the cost of shipping it to you and the cost of the return.

Occasionally, packages will be marked as delivered in our carrier's system by mistake . If this happens, please wait a day or two as your package will likely be delivered in that time. If more than three (3) business days have passed since your tracking was marked as delivered, please email support@lanshin.com with your full shipping address so we can work with the carrier to resolve the issue. All claims of lost or missing packages must be reported to us within 30 days of the delivery date on the tracking information. Any claims outside of this period are not eligible for a refund or replacement, and no exceptions will be made.

LANSHIN MASSAGER BY ACERA

The different models allow for you to hold the massager in different ways, based on your personal preferences:

-Our Hand Strap model in Salt Pink offers the most secure grip during use. Great if you have mobility issues, or use in the shower.

-Our T-Bar model in Sage secures your hand to the tool, but allows the most freedom as you work around your body. A favorite among acupuncturists and other body work professionals.

-Our Ring-Top model in Oyster Gray is great for anchoring your hand with a secure grip while also allowing free movement as you work your body.

You can also take our Tool Quiz to find out which one we recommend most for you!

The seal on your massager is designed to prevent dripping or leaks. If you feel any water dripping while using your tool, it is likely that water got caught in the seal or the removable silicone cover. To prevent this, we recommend only filling your massager to about ¾ of the way full. Then, after you secure the massager top, turn the tool upside down onto a towel and pat dry. That will ensure that any excess water has a chance to escape. If you need any additional support, feel free to reach out to support@lanshin.com and we are happy to help out!

You can, but it depends on what is causing the congestion and how long it’s been an issue. It’s possible to decrease or relieve sinus congestion by opening up and releasing tension around the neck and base of the skull with our massager or gua sha tools. We have a lot of tips and tricks on our Instagram and TikTok. We love this video for using heat to relieve cold symptoms.

FACIAL GUA SHA

We offer a wide selection of tools based on your needs and experience level.

Take our Tool Quiz to find out which tool we most recommend for you and your needs!

If you are debating between the different materials, you should choose whichever material you feel most drawn to or best suits your needs. You can check out this helpful Instagram video to discover the differences! Feel free to reach out directly to support@lanshin.com if you have any further questions about our tools!

We recommend that you apply your skincare products before your facial Gua Sha practice (except for SPF or makeup). The methodic Gua Sha stroking will help integrate your products deeper into your skin layer, which helps increase the performance of your products. If you have acne-prone, oily skin you can also do your facial Gua Sha routine with a cleaning oil or balm (just make sure to remove makeup and spf first).

Facial Gua Sha cannot reduce fat or replace weight loss. It improves the circulation of blood and qi (energy) where it is applied, which can result in smoother, more glowing skin, and more lifted and sculpted features. Facial Gua Sha is a Chinese medical technique that improves the health of the skin and tissue. The cosmetic results are a side effect of you and your skin becoming healthier.

We do not encourage you to use facial Gua Sha strictly to "get rid of" wrinkles. We encourage you to practice facial Gua Sha to improve the circulation and flow of blood, qi (energy), and essential fluids in your skin and tissues. Some find that by doing this the appearance of wrinkles is softened and less noticeable, but results do vary depending on age, intensity of facial muscle tension, and skin type.

In general, yes, you can apply facial Gua Sha on top of your normal skin care routine. However, if your skin is sensitive to retinol or has a history of reacting to it you should check with your medical provider first. In this case, you could focus your practice of facial Gua Sha in the mornings (when you are not using retinol) or you could even cleanse with gua sha, check out this video to discover our techniques for that!

Our tools are hand carved from natural stones, so inconsistencies and dents may occur. We inspect all of our tools very carefully before shipping out your order and remove all tools that have any inconsistencies that would affect performance. If you believe that you have received a tool with abnormalities or inconsistencies that affects its performance, please reach out to support@lanshin.com with pictures of your tool so our team can assess them.

Our tools are handcrafted from natural stones and can chip or break if dropped. We cannot accept returns on tools that are broken due to use. We recommend storing your tools in the protective pouch included for safe keeping. You can also try placing a washcloth at the bottom of your sink when doing facial Gua Sha to protect your tool in case you drop it during washing or use. Feel free to reach out to support@lanshin.com if you have any further questions.

Scalp Stimulator

Unlike Gua Sha on the face or body, you can apply scalp stimulation to dry scalp and hair. This is the easiest, most accessible way to enjoy scalp stimulation. However, if you use scalp treatment products like oils or serums, stimulating your scalp on top of them will not only be an epically relaxing experience, it will amplify the results of those products. So if you like to use anything on your scalp, you can apply that first.

Stimulating your scalp can significantly free up the blood flow to your head which for most of you will feel amazing, some of you might also become a bit light headed or dizzy at first. If that happens, stop and go to the HAND instruction section of our YouTube Tutorial and follow the instructions to work on your hand. This should help ground your energy.

If you have never done massage to your neck and scalp, or you tend to get lightheaded form therapies like massage or acupuncture, then we recommend you start slowly by working the hands, neck, and occiput only for a day or two. After you’ve done some work to open these areas, then begin to work onto your scalp.

OTHER

Once opened, we cannot accept returns or exchanges on skincare products. Contamination is a health and safety issue and no exceptions will be made. However, we want to help you find products that work for you! Feel free to email support@lanshin.com so we can assess the situation and guide you to other product choices. Many of our products offer a trial or sample size option, so if you have skin that tends to be reactive, we encourage you to try a sample of it first!

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